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16px;background:#f6f7f9;border-bottom:1px solid #e5e7eb;flex-shrink:0}.chat-order-lookup-head{display:flex;justify-content:space-between;align-items:center;font-size:13px;font-weight:600;color:#1a3a5a;text-transform:uppercase;letter-spacing:.04em}.chat-order-lookup-close{background:transparent;border:0;cursor:pointer;font-size:22px;line-height:1;color:#6b7280;padding:0 4px}.chat-order-lookup-close:hover{color:#1a3a5a}.chat-order-lookup-note{font-size:11px;color:#6b7280;margin-top:2px;line-height:1.45}.chat-order-card{background:#fff;border:1px solid #e5e7eb;border-left:3px solid #1a3a5a;color:#1f2937;align-self:stretch;max-width:92%;padding:12px 14px}.chat-order-card-notfound{border-left-color:#b45309;background:#fef9eb;color:#92400e}.chat-order-card-head{font-size:13px;color:#1a3a5a;margin-bottom:8px;font-weight:600}.chat-order-card-fields{display:grid;grid-template-columns:92px 1fr;grid-gap:4px 12px;gap:4px 12px;margin:0;font-size:13px}.chat-order-card-fields dt{color:#6b7280;font-size:11.5px;text-transform:uppercase;letter-spacing:.03em}.chat-order-card-fields dd{margin:0;color:#1f2937;word-break:break-word}.chat-order-card-fields a{color:#1a3a5a;text-decoration:underline}.chat-product-card{display:flex;align-items:center;gap:12px;padding:12px 16px;background:#f6f7f9;border-bottom:1px solid #e5e7eb;font-size:13.5px;flex-shrink:0}.chat-product-img{width:48px;height:48px;object-fit:cover;border-radius:8px;border:1px solid #e5e7eb;background:#fff}.chat-product-text{display:flex;flex-direction:column;gap:2px;min-width:0}.chat-product-name{font-weight:600;color:#1a3a5a;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-product-sku{color:#6b7280;font-size:11.5px;font-family:var(--font-mono,ui-monospace,SFMono-Regular,Menlo,monospace)}.chat-chips{display:flex;flex-wrap:wrap;gap:6px;padding:12px 16px 4px;border-bottom:1px solid #f3f4f6;background:#fafbfc;flex-shrink:0}.chat-chips-label{width:100%;font-size:11.5px;color:#6b7280;text-transform:uppercase;letter-spacing:.04em;margin-bottom:4px}.chat-chip{display:inline-flex;align-items:center;gap:4px;font-size:12.5px;padding:6px 12px;border-radius:999px;border:1px solid #d8dde3;background:#fff;color:#1a3a5a;cursor:pointer;font-family:inherit;font-weight:500;white-space:nowrap;transition:background .12s ease,border-color .12s ease}.chat-chip:hover{background:#eef2f6;border-color:#1a3a5a}.chat-chip:focus-visible{outline:2px solid #1a3a5a;outline-offset:1px}.chat-chip.is-primary{background:#1a3a5a;color:#fff;border-color:#1a3a5a}.chat-chip.is-primary:hover{background:#243f64}.chat-thread{flex:1 1 auto;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px;min-height:0;scroll-behavior:smooth}.chat-system-msg{align-self:center;background:#f3f4f6;color:#5b6573;font-size:13px;padding:10px 14px;border-radius:12px;max-width:90%;text-align:center;line-height:1.5}.chat-msg{max-width:84%;padding:12px 16px;border-radius:14px;font-size:15.5px;line-height:1.55}.chat-msg-body{white-space:pre-wrap;word-wrap:break-word}.chat-msg-time{font-size:12px;color:rgba(0,0,0,.42);margin-top:4px;text-align:right}.chat-msg-customer{align-self:flex-end;background:#1a3a5a;color:#fff;border-bottom-right-radius:4px}.chat-msg-customer .chat-msg-time{color:hsla(0,0%,100%,.65)}.chat-msg-operator{align-self:flex-start;background:#f3f4f6;color:#1f2937;border-bottom-left-radius:4px}.chat-msg-system{align-self:center;background:#fef3c7;color:#92400e;font-size:12.5px}.chat-composer{border-top:1px solid #e5e7eb;padding:12px 14px;display:flex;flex-direction:column;gap:10px;background:#fff;flex-shrink:0}.chat-composer-fields{display:flex;gap:8px}.chat-composer-fields .chat-input{flex:1 1}.chat-input{font-size:15px;padding:11px 13px;border:1px solid #d1d5db;border-radius:8px;width:100%;font-family:inherit;background:#fff}.chat-input:focus{outline:2px solid #1a3a5a;outline-offset:-1px}.chat-composer-row{display:flex;gap:8px;align-items:flex-end}.chat-textarea{flex:1 1;font-size:15.5px;padding:13px 14px;border:1px solid #d1d5db;border-radius:10px;resize:none;font-family:inherit;min-height:56px;max-height:160px;line-height:1.5}.chat-textarea:focus{outline:2px solid #1a3a5a;outline-offset:-1px}.chat-send-btn{background:#1a3a5a;color:#fff;border:0;border-radius:10px;padding:12px 18px;font-weight:600;cursor:pointer;font-size:14px;min-height:44px}.chat-send-btn:disabled{opacity:.55;cursor:not-allowed}.chat-error{color:#b91c1c;font-size:12px}.chat-panel-footer{background:#f9fafb;border-top:1px solid #f3f4f6;padding:7px 14px;font-size:11px;color:#9ca3af;text-align:center;flex-shrink:0}@media (max-width:720px){.chat-bubble{right:16px;bottom:calc(16px + env(safe-area-inset-bottom, 0px));width:56px;height:56px}.chat-panel{left:0;right:0;bottom:0;top:auto;width:auto;height:88vh;max-height:88vh;border-radius:16px 16px 0 0;padding-bottom:env(safe-area-inset-bottom,0)}.chat-panel-header{padding:18px 20px}.chat-panel-title{font-size:17px}.chat-product-card{padding:14px 18px}.chat-chips{padding:14px 18px 6px}.chat-chip{font-size:13.5px;padding:8px 14px;min-height:36px}.chat-thread{padding:16px 18px;gap:12px}.chat-msg{font-size:15px;padding:11px 15px}.chat-composer{padding:14px 16px;gap:10px}.chat-textarea{font-size:16px;min-height:60px}.chat-input{font-size:16px;padding:11px 13px}.chat-send-btn{font-size:15px;padding:13px 22px;min-height:48px}}@media (max-width:720px) and (max-height:600px){.chat-panel{height:92vh;max-height:92vh}}