How long does shipping take?

Most parcels arrive within 7–10 business days worldwide. We ship from the nearest warehouse to ensure the fastest delivery.

Do I have to pay customs or VAT?

No. My Mineral Box covers all customs, VAT, and import duties. You will not be charged extra fees upon delivery.

What is your return policy?

We accept returns within 30 days for items that are damaged or not as described. For personal preference returns, we accept requests within 7 days of delivery.

What happens if my package is lost?

Every shipment is fully insured. If your package is confirmed lost before delivery, we will issue a full refund.

Shipping & Returns Policy

We are committed to fast global delivery, transparent policies, and ensuring your minerals arrive safely.

At My Mineral Box, trust is the foundation of our gallery. We ship worldwide, guarantee the authenticity of every specimen, and back every order with a collector-friendly refund policy designed to protect your investment.

1. Global Shipping Standards

We understand the excitement of receiving a new mineral specimen. That's why we have optimized our logistics to process and dispatch all orders with speed and precision.

⏱ Quick Processing

Orders are packed & dispatched within 24–48 hours.

✈️ Worldwide Delivery

Average delivery time is 7–10 business days globally.

🛡 Duty-Free

We cover all VAT, Customs & Import Duties for you.

📦 Insured Tracking

Every parcel is fully insured and traceable.

Strategic Warehousing: We utilize secure facilities in the United States, China, and partner locations. Your specimen will ship from the warehouse closest to your destination to ensure the fastest arrival.

2. Order Tracking & Updates

Communication is key. You will receive an immediate confirmation email upon purchase. Once your package leaves our facility, you will receive a tracking number to monitor its journey.

Need to update your shipping address?
Please email us immediately at contact@mymineralbox.com before your order is dispatched.

3. Return & Refund Policy

We stand by the accuracy of our photos and videos. If a specimen isn’t right, we are here to help.

Eligibility for Refund

We offer a money-back guarantee within 30 days for the following reasons:

The item is significantly different from the product description or photos.
The item arrives damaged due to shipping mishandling.
The package is confirmed lost by the carrier.

Returns for Personal Preference

We understand that collecting is personal. If you change your mind, you may request an exchange or refund within 7 days of delivery.

*The item must be returned in its original, unaltered condition with all packaging intact.

Non-Returnable Items

Final sale or clearance items (unless damaged).
Gift cards.

4. How to Initiate a Return

To ensure a smooth refund process, please follow these steps before mailing your item back:

Step 1: Contact us at support@mymineralbox.com.

Step 2: Include your Order # and a photo of the item.

Step 3: We will provide a Return Authorization and the correct return address.

5. Damaged or Lost Packages

Your investment is protected. We take full responsibility for every shipment until it is safely in your hands.

Arrives Damaged: Contact us immediately for a full refund or replacement.
Lost in Transit: If confirmed lost by the carrier, we will issue a full refund.
Marked Delivered but Missing: Please file a police report for theft. We will assist you with all necessary documentation.

My Mineral Box

Built on trust, quality, and personal care.