Global shipping standards
We ship worldwide and process every order within 24–48 hours of payment. International delivery typically takes 7–10 business days depending on your location and local customs.
- Free worldwide shipping on orders over $38 USD
- Orders under $38: a standard shipping fee is calculated by destination and shown at checkout before payment
- All orders are fully insured from dispatch to delivery
- Duty and customs fees covered where applicable
- Every specimen is individually wrapped with protective packaging
- Fragile items receive additional foam cushioning
Delivery timelines may vary during peak seasons or due to carrier delays. If your order hasn't arrived within the estimated window, please contact us and we'll investigate right away.
Order tracking & updates
Once your order ships, you'll receive a confirmation email with your tracking number. You can use this to follow your shipment in real time through the carrier's website.
- Shipping confirmation sent within 24–48 hours of order
- Tracking number included in every confirmation email
- Need to change your address? Contact us before the order ships
Return & refund policy
We want you to be completely satisfied with your purchase. Returns are accepted in the following cases:
- The item is significantly different from its description or photos
- Personal preference — within 7 days of delivery, item must be in original condition
The following items are not eligible for return:
- Clearance or sale items
- Gift cards
- Items showing signs of use or damage caused after delivery
Return shipping, refunds & restocking
- Return shipping costs: we cover return shipping when an item arrives damaged, is significantly different from its description, or is the wrong specimen. For personal-preference returns within the 7-day window, the buyer pays return shipping.
- Refund method: approved refunds are issued back to your original payment method (Stripe / PayPal / credit card). Store credit is available on request if preferred.
- Refund timing: once the returned item is received and inspected, refunds are processed within 5–7 business days. Your bank or card issuer may take an additional 3–10 business days to post the credit.
- Restocking fee: we do not charge a restocking fee on standard returns. Returns that arrive damaged due to inadequate packing may incur a fee proportional to the damage; we will notify you before applying any deduction.
- Original shipping: original outbound shipping charges (when applicable on sub-$38 orders) are non-refundable on personal-preference returns; they are fully refunded on damaged, mis-described, or wrong-item returns.
How to initiate a return
Returns are straightforward. Follow these three steps and we'll guide you through the rest.
Refunds are processed within 5–7 business days of receiving the returned item in its original condition.
Damaged & lost packages
All shipments are fully insured. If your package arrives damaged or goes missing in transit, we'll make it right — no questions asked.
- Arrived damaged: contact us within 48 hours with photos and we'll send a replacement or full refund
- Lost in transit: we'll file a claim with the carrier and arrange a replacement or refund
- Stolen after delivery: contact us and we'll assess on a case-by-case basis