How can we help you?

Once your order ships, you'll receive a tracking email. You can also contact us with your order number at any time.

Please contact us as soon as possible at support@mymineralbox.com. We can update your address if the order hasn't shipped yet.

If your tracking hasn't updated in 5+ business days, email us and we'll investigate right away.

Yes! We ship worldwide. International orders may be subject to customs fees, which are the buyer's responsibility. Delivery times vary by country.

Every specimen is individually wrapped with protective materials and packed snugly. Fragile pieces receive extra foam padding.

Absolutely — just email us with the item name or SKU and we'll send extra photos within 24 hours.

We accept returns within 14 days of delivery for items in original condition. See our Shipping & Return Policy for full details.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and other secure payment methods at checkout.