How can we help you?

Once your order ships, you'll receive a tracking email with a courier link. You can also email us with your order number at any time and we'll send the latest status.

Please contact us as soon as possible at support@mymineralbox.com. We can update your address if the order hasn't shipped yet — once it leaves our facility, the courier controls routing.

If your tracking hasn't updated in 5+ business days, email us and we'll investigate with the courier right away. International delays can stretch longer; we'll let you know what's normal for your destination.

If the order hasn't shipped yet, email support@mymineralbox.com and we'll cancel and refund immediately. Once shipped we can't recall it, but you're covered by our 14-day return policy on arrival.

Yes — we ship worldwide to the USA, Canada, UK, Europe, Australia, Japan, and most other countries. See our full shipping policy for the complete list.

We use a professional Double-Box Method. Inner specimens are wrapped in mineral-safe tissue and suspended in foam; the outer box is reinforced to absorb shock. Fragile pieces — stibnite, gypsum, friable matrices — receive extra padding. We guarantee zero movement during transit.

Most packages arrive within 7–10 business days worldwide. We process orders within 24–48 hours and ship from the warehouse nearest your location for speed. Express options are available at checkout for time-sensitive orders.

No. We cover all import duties, VAT, and customs fees for you. You will never be charged extra fees upon delivery — the price you see at checkout is the price you pay.

Yes. Every shipment includes full transit insurance at no extra cost. If your specimen arrives damaged, we will replace it or issue a full refund.

Absolutely — email us with the item name or SKU and we will send extra photos within 24 hours. We can shoot under different lighting, angles, or with a size reference if helpful.

Yes. Every specimen is naturally formed unless explicitly noted. We follow AGTA-aligned disclosure for any treatments (heat, irradiation, repair) — these are stated in the specimen's data sheet before purchase.

We can hold a specimen for 24 hours while you decide. Beyond that the listing returns to the catalog. Email us if you need a longer reservation — we'll work with you when possible.

Every photograph is color-calibrated to 5500K (Daylight). The image you see is the specimen you receive. We never use stock photos — every listing has photos of the actual piece.

We accept returns within 14 days of delivery for items in original condition. Buyer covers return shipping. Refund is issued to the original payment method within 3 business days of receiving the return.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods at checkout. All transactions are PCI-compliant via Stripe.

Yes — we offer flexible payment plans for high-value items: 10% deposit to reserve the item, 30 days to complete the payment, 0% interest and no hidden fees. See our Payment Plan page for full terms, or email us to arrange one for a specific piece.

Yes — many of our listings accept offers. Click the Make an Offer button on the product page to submit your price. We review offers quickly and may accept, counter, or decline.

Yes. Upon request, we can provide a printed Certificate of Authenticity detailing the mineral name, locality, and provenance — included free with cabinet-grade specimens.

We specialize in fine mineral specimens from China, including Yaogangxian, Wushan, Dongpo, and other renowned localities. Every piece is sourced directly from trusted miners — Maggie spends extended time at the mines each year curating at the source.

Yes. Every listing shows the exact specimen you will receive. Photos are taken under natural or studio lighting (color-calibrated to 5500K Daylight) with no color editing. What you see is what you get.

Absolutely — send us your wish list and we will hunt for specific localities or crystal habits for you through our global network. Email contact@mymineralbox.com with your wants and budget.

Keep specimens away from direct sunlight (some colors can fade — fluorite, vivianite, realgar). Dust gently with a soft brush. Avoid water on water-soluble minerals (halite, selenite). Store on padded shelving or in a closed cabinet to keep humidity stable.