Frequently asked questions
Quick answers about shipping, payments, returns, and how we source our mineral specimens. Don't see your question? Get in touch — we usually reply within 24 hours.
Shipping & Delivery
How long does delivery take?
Most packages arrive within 7–10 business days worldwide. We process orders within 24–48 hours and ship from the warehouse nearest to your location to ensure speed.
Do I have to pay Customs or VAT?
No. We cover all import duties, VAT, and customs fees for you. You will never be charged extra fees upon delivery.
How do you pack fragile minerals?
We use a professional Double-Box Method. Inner specimens are wrapped in mineral-safe tissue and suspended in foam. The outer box is reinforced to absorb shock. We guarantee zero movement during transit.
Do you ship worldwide?
Yes! We ship to the USA, Canada, UK, Europe, Australia, Japan, and most other countries. See our full shipping policy for details.
Is my package insured?
Yes. Every shipment includes full transit insurance at no extra cost. If your specimen arrives damaged, we will replace it or issue a full refund.
Payments & Pricing
Can I pay in installments? (Payment Plans)
Yes! We offer flexible payment plans for high-value items: 10% deposit to reserve the item, 30 days to complete the payment, 0% interest, and no hidden fees.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Stripe, and even Crypto (via Gitcoin). All transactions are SSL encrypted and secure.
Can I make an offer on a specimen?
Yes! Many of our listings accept offers. Click the Make an Offer button on the product page to submit your price. We review offers quickly and may accept, counter, or decline.
Orders & Returns
What is your return policy?
We offer a 30-day money-back guarantee if the item is not as described or arrives damaged. For personal-preference returns, we accept returns within 7 days of delivery. See full details on our shipping & return policy page.
Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. You can also visit /track-order/ at any time to look up your order status with your order number and email.
Do you offer Certificates of Authenticity?
Yes. Upon request, we can provide a printed Certificate of Authenticity detailing the mineral name, locality, and provenance.
About Our Minerals
Where do your minerals come from?
We specialize in fine mineral specimens from China, including Yaogangxian, Wushan, Dongpo, and other renowned localities. Every piece is sourced directly from trusted miners.
Are the photos accurate?
Yes. Every listing shows the exact specimen you will receive. Photos are taken under natural or studio lighting with no color editing. What you see is what you get.
Can you find a specific mineral for me?
Absolutely. Send us your wish list, and we will hunt for specific localities or crystal habits for you through our global network.
How should I care for my minerals?
Keep specimens away from direct sunlight (some colors can fade). Dust gently with a soft brush. Avoid water on water-soluble minerals like halite or selenite. Store on padded shelving or in display cases.
How do you measure specimen sizes?
We measure the longest dimension of the specimen (length × width × height). Size categories include Thumbnail, Miniature, Small Cabinet, Cabinet, and Museum.
Contact & Support
How do I contact you?
Use the Message Us button on any page to start a live conversation with our team. You can also email support@mymineralbox.com. We typically respond within 24 hours.
Do you have gift cards?
Yes! We offer digital gift cards in various amounts. They are delivered instantly by email and never expire.
Still need help? Email support@mymineralbox.com or use the chat bubble in the bottom-right corner. We typically reply within 24 hours.